If you are not satisfied with your purchase, you can return it within 14 days of receiving it for a refund or replacement.
You can return the product by post.
The product must be in new or unused condition, with tags attached.
The return shipment has a flat rate of 20€
To return a product, it must be in perfect condition and you will need to provide the purchase receipt and return form
The refund will be processed and credited only to the credit card used for the purchase. Please note that shipping costs will not be refunded if you return the product.
Refunds are processed within approximately 10 business days of receiving the goods.
To return a product, please
contact our Customer Care at email@example.com or call +39 02 49622902 to obtain a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.
If you need to return a defective product, please refer to the manufacturer's warranty or description
of the product on our site.
To ensure a smooth process and timely refund, please follow the return instructions below:
Return / Exchange via courier
• Access your reserved area .
• Click on the product you purchased for which you want to make change.
• Follow the return request wizard.
• Once the request has been sent you will receive a summary email.
•Once the return request has been accepted, you will receive an email with the waybill to print and attach to the return package and instructions for completing it.
•Once we receive the product in the warehouse, we will process the return within approximately 7-10 working days.
• You will receive a confirmation via email when the return is completed.