Returns
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or replacement.
You can return the product by mail.
The product must be in new or unused condition, with tags attached.
Return shipping has a flat rate of €20.
To return a product, it must be in perfect condition and you will need to provide the purchase receipt and the return form.
compiled.
The refund will be processed and credited only to the credit card used for the purchase. Please note that shipping costs will not be refunded if the product is returned.
Refunds are processed within approximately 10 business days of receiving the goods.
To return a product, please
Contact our Customer Care team at news@frantoicutreara.it or call +39 02 49622902 to obtain a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.
If you need to return a defective product, please refer to the manufacturer's warranty or description.
of the product on our website.
To ensure a smooth process and timely refund, please follow the return instructions below:
Return / Exchange via courier
• Access your reserved area .
• Click on the product you purchased for which you want to make the change.
• Follow the wizard to request a return.
• Once the request has been sent, you will receive a summary email.
•Once your return request is accepted, you will receive an email with the return label to print and attach to the package, along with instructions on how to complete the return.
•Once we receive the product in the warehouse, we will process the return within approximately 7-10 business days.
• You will receive an email confirmation when your return is completed.
We at Frantoi Cutrera stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. You may return your order within 14 days of receipt for a refund or exchange.
We accept returns via courier. To qualify for a refund or exchange, the item ordered must be new or unused with all original tags attached.
Eligible returns for products purchased on cutrera.com can be made via courier. Items must be returned in accordance with the requirements below, within 14 days of delivery to the Frantoi Cutrera return address indicated on the return shipping label.
To be accepted for refund, returned goods must meet the following requirements:
All items must be in their original condition with the original tags still attached. Any merchandise that has been used, altered, or damaged will not be accepted.
Items purchased from another multi-brand retailer or department store cannot be returned to cutrera.com. These items can only be returned to the original store of purchase.
All items must match those identified in the return request.
Goods returned by courier to the warehouse will be processed within approximately 7-10 working days of receipt. You will receive a confirmation email once the return is completed. Refunds will be credited back to the original form of payment.
Orders purchased via Klarna and Paypal are subject to the Loan Agreement. If your return is processed within 30 days of the dispatch date, your loan with Klarna or Paypal will be canceled before the second payment is due. If your return is processed after the 30 day period, you will be charged the second loan payment which will then be refunded after the return is sent. Any applicable interest paid on the loan for returns received after 45 days will not be refunded. If a deposit has been charged, this will be refunded once the return has been received and processed at the warehouse.
Any shipping costs incurred at the time of purchase are non-refundable.
Gift items purchased on frantoicutrera.it can be returned or exchanged. However, refunds can only be issued to the same credit card used for the original payment.
Please note that new orders in case of changes are subject to the availability of the goods.
Please refer to our online Return Policy for further information and return instructions. We have provided easy to follow return instructions to ensure a seamless process.